Frequently Asked Questions
How does your life monitoring service work?
LegacyArmour monitors the well-being of an individual using two methods. The first method checks the social security master death file nightly for any matches with ones we have. The other method sends a “heartbeat” to the individual and expects a response. Failure to respond three times triggers release of the information stored in the vaults.
What is a vault?
A vault is the digital container that is being encrypted and stored. Think of it as a physical time capsule. The subscriber can put digital possessions and important information such as life insurance policies, wills, health directives and video messages in that vault. LegacyArmour locks the vault (encrypts it) and stores it until it is delivered to the designated recipients or beneficiaries.
What is a delegate?
A delegate can either be an advisor, such as a financial or estate planner, or a family member, such as a spouse. Individuals can assign different delegates for each vault. On the other hand, advisors can sign up with LegacyArmour and manage their clients’ vaults on their behalf. The clients in this case need not have an account with LegacyArmour but will be notified via email of their advisor’s activities.
What do I need to tell my recipient?
The recipient of your information doesn’t need to know ahead of time that information is waiting for them. LegacyArmour recommends that your passphrase hints be chosen wisely to help your recipient in this case enter the correct passphrase. You may choose to let your recipient know ahead of time that there is information stored for them to access with LegacyArmour but you are not required to.
How does my recipient know how to decrypt the information?
We provide a “Delivery Preview Link” that you and your recipient can use to make sure that when it is time to deliver the information, everything works. That means you would share the passphrases used to lock that vault with your recipient if you chose to.
What happens if my recipient changes their address, phone number or email?
LegacyArmour will contact the subscriber annually to ask them to validate that the information we have on file is still valid. Children grow up and people move, therefore it is very important to update your recipient cell phone and email information so when it is time, they receive the information you designated for them.
In an emergency, can LegacyArmour help me access my vault if I really can't remember the passphrase or hints?
Unfortunately, no. LegacyArmour is designed with zero-knowledge encryption in mind. That means we never store your encryption keys. Please make sure to use the proper hints. You are able to unlock a vault using ANY of the passphrases you set for yourself or your recipients.
How many ways can I lock my vault?
You will be required to lock the vault using your own passphrase (similar to a combination lock). You may also designate a passphrase or more for each recipient. You may enter a hint for each passphrase. Each recipient can unlock a vault using ONLY their assigned passphrases. You as a subscriber, on the other hand, can use any of the passphrases to unlock your vaults when using the portal.
Do you support two-factor authentication?
Absolutely. You may configure that under your "Edit Profile" menu selection and enabling the "Two-Factor Authentication" checkbox. Your cell phone number needs to be registered and verified with LegacyArmour for this option to work. The first time you log in with LegacyArmour, we ask that you update all your profile information, at which point you may enable this added security feature or choose to do that at a later time.
I'm worried about my data getting compromised. How secure is LegacyArmour?
We care about your security. We encrypt your data at multiple layers, we do not store session cookies and since your vault is encrypted using your own encryption keys based on your shared passphrases/hints, we can never access the content of your vault. This is the way all encryption software should work. You can read all about the due diligence we put into making sure your privacy and security are protected by clicking on the Security link in the footer section.
What is the LegacyArmour health directive wallet card used for?
As a member of LegacyArmour, you are encouraged to upload your health directive and any other information needed by your health provider in case of an emergency. LegacyArmour then mails you the card to place in your wallet for medical services to have access to if needed. The card will only show your name, emergency contacts, allergies and blood type. It will also include a QR code that reads to a secure area where your health directive can be unlocked ONLY if certain information known to your provider is entered.
Can I upgrade from the "Starter" plan to the "Premium" plan?
Yes. If you purchase a single vault using the Starter plan and then decided you can use the many features offered by the Premium plan, such as the estate planning bundle and extra storage, click on the "Upgrade to Premium" option at the bottom of your vault dashboard.